Dental Office Administrator

Program Breakdown

Module 1: Orientation to the Dental Profession

In this module, students will gain an understanding of the dental profession and the different roles within a dental office. Topics covered include the duties and responsibilities of the dental office administrator, members of the dental clinical and administrative teams, dental office layout, privacy legislation, industry organizations, and safety protocols in the dental office.

Module 2: Introduction to Dental Software

This module provides an introduction to a widely used dental software program called Curve Hero. Students will learn about the features and functions of the dental software and receive hands-on training with creating and managing patient profiles, as well as scheduling appointments. Throughout the program, students will become proficient utilizing Curve Hero to manage different administrative tasks related to dental offices such as charting, dental codes, billing procedures, insurance management, and patient and financial reports.

Module 3: Fundamentals of Dentistry

This module provides an in-depth overview of key concepts and practices in the field of dentistry. Topics covered include dental terminology, anatomy, records, procedures, and dental codes. Students will learn how to effectively use dental terminology, understand the structure of teeth, identify the different types of teeth and their functions, and how to maintain accurate dental records. Additionally, students will learn various types of dental procedures and how to use dental codes to bill for services.

Module 4: Patient Communication and Customer Service

This module aims to help students become successful in effectively communicating with patients in the dental office. Communication is an essential skill that needs to be established to help maintain customer relationships. This module includes not only ways to increase effective verbal communication, but also telephone, email, and text etiquette as well as laws regarding patient communication and when and how to contact patients. Students will also learn to accurately convey medical terms in a way that the patient can understand.

Module 5: Filling the Schedule

This module focuses on equipping students with the skills to actively fill a dental office schedule on a day-to-day basis. Students will learn scripts for dealing with cancellations, techniques for effectively communicating with patients of diverse dental needs, and strategies for establishing a continuous care system. Students will learn how to maintain a full schedule through real-life scenarios and problem-solving exercises. Additionally, the module will cover important considerations for an ideal day for both the dentist and hygienist.

Module 6: Dental Insurance and Other Payment Options

This module introduces the student to common dental benefits, including both government and private insurance options. Students will learn to understand benefit limitations, exclusions, and coordination of benefits, as well as how to determine order of liability. Students will also gain an understanding of the predetermination and the dental claims process. Other topics covered in the module include assignment of benefits, copayments, calculating copayments, and explanation of benefits.

Module 7: Managing Financial Systems

This module will equip students with the skills and knowledge to effectively manage the financial systems of a dental practice. Students will learn about managing accounts payable, accounts receivable, processing daily transactions, and balancing payments. Additionally, the module will introduce students to the basics of marketing for the dental office.


This practicum is a vital component of the program as it provides students with the opportunity to gain hands-on experience in a real dental office setting. During this time, students will act as regular employees and perform the duties and responsibilities expected of them in the workplace. The practicum experience is intended to enhance the knowledge and skills that students have acquired during the program.

Career and Employment Strategies Training

Career and Employment Strategies training will provide students with the necessary tools to create an effective resume, effectively search and apply for jobs in the dental field and prepare for interviews.

Frequently Asked Questions

What is the dental office administrator program format?

The program is comprised of 7 online modules, 8 virtual real-time expansion sessions with a trainer, and a two-week on-site practicum.

What is the in-office practicum?

The on-site practicum is two-weeks, full-time, unpaid commitment of hands-on experience in a dental office. You will be placed in a dental office where you will work alongside experienced professionals and have the opportunity to apply the skills, theories, and concepts you have learned throughout the program.

Can I complete the course while studying or working?

Yes, you can! Depending on your prior experience and study habits, you would dedicate between 1 to 3 hours per day to complete the program. This flexibility allows you to balance your studies with your current work and life commitments. You can access the course from your computer or phone during a time that is convenient with your schedule.

Is the job of a dental receptionist/administrator in high demand?

Yes, dental receptionist/administrator jobs are in high demand in Alberta. There are approximately 3,000 dentists in Alberta, and each of them require a receptionist/administrator to keep their office running smoothly. However, there is a shortage of trained receptionists/administrators who can fill these positions; by enrolling in our comprehensive Dental Office Administrator Program, you will gain the knowledge and skills needed to become a top candidate for these positions.

Would I be able to work at any dental office after completing the Dental Office Administrator program?

The program is designed to provide you with the necessary skills, and knowledge required to work in any dental office.

Is a payment plan available?

Yes, we offer a convenient six-month payment plan option. This allows you to budget accordingly while pursuing your education and career goals. Please review the payment plan agreement for additional details.